Tuesday, 31 March 2015

Visual English #1

Visual English #2

Visual English #3

Visual English #4

Visual English #5

Hospitality Job Titles

Hospitality Job Titles

Banquet Manager
Bartender
Bellhop
Front Desk Clerk
Host
Hostess
Restaurant Manager
Room Service Worker
Sales Manager
Server
Valet Parking Attendant
Waiter
Waitress
Wait Staff

Being a great Host/ Hostess!

Video

Great Host/ Hostess

Host/ Hostess Dialogue

A - Alpha	J - Juliet	S - Sierra	1 - Wun
B - Bravo	K - Kilo	T - Tango	2 - Two
C - Charlie	L - Lima	U - Uniform	3 - Tree
D - Delta	M - Mike	V - Victor	4 - Fower
E - Echo	N - November	W - Whisky	5 - Fife
F - Foxtrot	O - Oscar	X - X-Ray	6 - Six
G - Golf	P - Papa	Y - Yankee	7 - Sevan
H - Hotel	Q - Quebec	Z - Zulu	8 - Ait
I - India	R - Romeo	0 - Zero	9 - Niner

Resume Template: Resume Template

Gap Fill

Vocabulary Conversation

Follow Up

Stage 1 The Reservation:
craig.koskimaki@canada-english.com

Taking a reservation

At a Restaurant Match

Restaurant Video

Restaurant Phrases

Monday, 30 March 2015

Welcome to EHS! March 30th, 2015

EHS Training in the hospitality and service industry

Welcome to EHS!

Hi everyone!
Welcome to English for Hospitality Service. This course will teach you language and hands on skills to prepare you for work in the service industry.

This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse. If you can't come to class, you must e-mail me before class starts.

At the end of the month, you will get a certificate from CCEL saying that you've completed the course. You will also have the option of applying for the Serving it Right certificate. This costs $40. Everyone does the Serving it Right training but if is your choice to get the certificate.

I am happy to help any students with their resumes anytime in the course. Contact me if you need help!

craig.koskimaki@canada-english.com

Making Polite Offers

Politeness Hotel #1

Politeness Hotel #2

Politeness Hotel #3

Politeness Hotel #4

Politeness Hotel #5

Visual English #1

Visual English #2

Visual English #3

Visual English #4

Visual English #5

Hospitality Job Titles

Hospitality Job Titles

Banquet Manager
Bartender
Bellhop
Front Desk Clerk
Host
Hostess
Restaurant Manager
Room Service Worker
Sales Manager
Server
Valet Parking Attendant
Waiter
Waitress
Wait Staff

Being a great Host/ Hostess!

Video

Great Host/ Hostess

Host/ Hostess Dialogue

A - Alpha	J - Juliet	S - Sierra	1 - Wun
B - Bravo	K - Kilo	T - Tango	2 - Two
C - Charlie	L - Lima	U - Uniform	3 - Tree
D - Delta	M - Mike	V - Victor	4 - Fower
E - Echo	N - November	W - Whisky	5 - Fife
F - Foxtrot	O - Oscar	X - X-Ray	6 - Six
G - Golf	P - Papa	Y - Yankee	7 - Sevan
H - Hotel	Q - Quebec	Z - Zulu	8 - Ait
I - India	R - Romeo	0 - Zero	9 - Niner

Thursday, 26 March 2015

EHS Quiz

Here you are. Please make a copy and send this to craig.koskimaki@canada-english.com when you have finished: EHS Quiz

March 26th, 2015

student #1

student #2

Serving it Right

Greetings

Ask questions when taking reservation

Drink order questions

Customer orders a steak

Give a recommendation

Explain how food is made and ingredients

Sauteing

Up grade

Side

Add on

Sizes of beer

Cocktails: Blended, Muddled, Draft, Shaken

Write in Document

Resume Template: Resume Template

A - Alpha	J - Juliet	S - Sierra	1 - Wun
B - Bravo	K - Kilo	T - Tango	2 - Two
C - Charlie	L - Lima	U - Uniform	3 - Tree
D - Delta	M - Mike	V - Victor	4 - Fower
E - Echo	N - November	W - Whisky	5 - Fife
F - Foxtrot	O - Oscar	X - X-Ray	6 - Six
G - Golf	P - Papa	Y - Yankee	7 - Sevan
H - Hotel	Q - Quebec	Z - Zulu	8 - Ait
I - India	R - Romeo	0 - Zero	9 - Niner

Wednesday, 25 March 2015

March 25th, 2015

Here are some Listening and other exercises: Script for Restaurant

English for my job

English for my job

English for my job

Talking to customers

Talking to customers

Talking to customers

Cafe

Cafe

Bartender

Bartender

Bars/ Clubs

Bars/ Clubs

Catering

Catering

Catering

Catering

Top Ten Customer Complaints

Customer Complaints

Dealing with Customer Complaints

Restaurant Expressions in English

Video on Restaurant Ordering Restaurant Ordering Video

Conversation Tipping

At the bar

Ordering Coffee

Ordering Breakfast

Ordering Lunch

Ordering Dinner

At a Restaurant Listening

Heavenly Pies Restaurant Listening

Interactive Restaurant Activity

Reading A Menu

Restaurant Reviews

Monday, 23 March 2015

March 23rd, 2015

Alcohol Conversation Questions

B.A.C. Chart

A - Alpha	J - Juliet	S - Sierra	1 - Wun
B - Bravo	K - Kilo	T - Tango	2 - Two
C - Charlie	L - Lima	U - Uniform	3 - Tree
D - Delta	M - Mike	V - Victor	4 - Fower
E - Echo	N - November	W - Whisky	5 - Fife
F - Foxtrot	O - Oscar	X - X-Ray	6 - Six
G - Golf	P - Papa	Y - Yankee	7 - Sevan
H - Hotel	Q - Quebec	Z - Zulu	8 - Ait
I - India	R - Romeo	0 - Zero	9 - Niner