Thursday, 31 March 2016

A - Alpha	J - Juliet	S - Sierra	1 - Wun
B - Bravo	K - Kilo	T - Tango	2 - Two
C - Charlie	L - Lima	U - Uniform	3 - Tree
D - Delta	M - Mike	V - Victor	4 - Fower
E - Echo	N - November	W - Whisky	5 - Fife
F - Foxtrot	O - Oscar	X - X-Ray	6 - Six
G - Golf	P - Papa	Y - Yankee	7 - Sevan
H - Hotel	Q - Quebec	Z - Zulu	8 - Ait
I - India	R - Romeo	0 - Zero	9 - Niner

Resume Template: Resume Template

Gap Fill

Vocabulary Conversation

Follow Up

Tuesday, 29 March 2016

Welcome to EHS! March 29th, 2016

Welcome to EHS!

Hi everyone!
Welcome to English for Hospitality Service. This course will teach you language and hands on skills to prepare you for work in the service industry.

This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse. If you can't come to class, you must e-mail me before class starts.

At the end of the month, you will get a certificate from CCEL saying that you've completed the course. You will also have the option of applying for the Serving it Right certificate. This costs $40. Everyone does the Serving it Right training but if is your choice to get the certificate.

I am happy to help any students with their resumes anytime in the course. Contact me if you need help!

craig.koskimaki@canada-english.com

Resume:

Resume/ CV

Server resume Tips

Resume template

Making Polite Offers

Politeness Hotel #1

Politeness Hotel #2

Politeness Hotel #3

Politeness Hotel #4

Politeness Hotel #5

Visual English #1

Visual English #2

Visual English #3

Visual English #4

Visual English #5

Hospitality Job Titles

Hospitality Job Titles

Banquet Manager
Bartender
Bellhop
Front Desk Clerk
Host
Hostess
Restaurant Manager
Room Service Worker
Sales Manager
Server
Valet Parking Attendant
Waiter
Waitress
Wait Staff

Being a great Host/ Hostess!

Video

Great Host/ Hostess

Host/ Hostess Dialogue

A - Alpha	J - Juliet	S - Sierra	1 - Wun
B - Bravo	K - Kilo	T - Tango	2 - Two
C - Charlie	L - Lima	U - Uniform	3 - Tree
D - Delta	M - Mike	V - Victor	4 - Fower
E - Echo	N - November	W - Whisky	5 - Fife
F - Foxtrot	O - Oscar	X - X-Ray	6 - Six
G - Golf	P - Papa	Y - Yankee	7 - Sevan
H - Hotel	Q - Quebec	Z - Zulu	8 - Ait
I - India	R - Romeo	0 - Zero	9 - Niner

Wednesday, 23 March 2016

March 23rd, 2016

Greetings

Ask questions when taking reservation

Drink order questions

Customer orders a steak

Give a recommendation

Explain how food is made and ingredients

Sauteing

Up grade

Side

Add on

Sizes of beer

Cocktails: Blended, Muddled, Draft, Shaken

student #1

student #2

Provincial equivalents of S.I.R.

News S.I.R.
Serving it Right

Stage 1 The Reservation:

CV Curriculum Vitae

EHS Quiz

Quiz EHS

Please send it to craig.koskimaki@canada-english.com

Hospitality Jobs Vancouver/ BC:
Indeed

GO2HR

Servers

Nordstrom

Craig's List

Tuesday, 22 March 2016

March 22nd, 2016

Managing Customer Complaints

Checking into a hotel Video

Checking into a Hotel Document

Flight Attendant Vocabulary 1

Flight Attendant Vocabulary 2

Flight Attendant

Flight Attendant/ Cabin Crew

Flight Attendant/ Cabin Crew

Q & A Flight/ Customer Service

Travel/ Tourism Pictures

Travel/ Tourism Dialogue

Video/ Working in Canada

Video/ Jobs in Hospitality

Hospitality Documents

Greetings

Ask questions when taking reservation

Drink order questions

Customer orders a steak

Give a recommendation

Explain how food is made and ingredients

Sauteing

Up grade

Side

Add on

Sizes of beer

Cocktails: Blended, Muddled, Draft, Shaken

student #1

student #2

Provincial equivalents of S.I.R.

News S.I.R.
Serving it Right

Stage 1 The Reservation:

CV Curriculum Vitae

Hospitality Jobs Vancouver/ BC:
Indeed

GO2HR

Servers

Nordstrom

Craig's List

Hospitality:

Restaurant stages

Situations

L.A.S.T.
Customer Dialogues

Dealing with Customer Complaints Listening

Top Ten Customer Complaints

Customer Complaint

Dealing with Customer Complaints

Complaint Handling

Complaining at a restaurant

Managing Customer Complaints

Monday, 21 March 2016

March 21st, 2016

Alcohol Conversation Questions

Alcohol

B.A.C. Chart

A - Alpha	J - Juliet	S - Sierra	1 - Wun
B - Bravo	K - Kilo	T - Tango	2 - Two
C - Charlie	L - Lima	U - Uniform	3 - Tree
D - Delta	M - Mike	V - Victor	4 - Fower
E - Echo	N - November	W - Whisky	5 - Fife
F - Foxtrot	O - Oscar	X - X-Ray	6 - Six
G - Golf	P - Papa	Y - Yankee	7 - Sevan
H - Hotel	Q - Quebec	Z - Zulu	8 - Ait
I - India	R - Romeo	0 - Zero	9 - Niner

Resume Template: Resume Template

Drink order questions

Greetings

Ask questions when taking reservation

Drink order questions

Customer orders a steak

Give a recommendation

Explain how food is made and ingredients

Sauteing

Up grade

Side

Add on

Sizes of beer

Cocktails: Blended, Muddled, Draft, Shaken

Drinking on the job

Caesar Making Directions

Long Island Iced Tea

Pouring Draft Beer

https://www.youtube.com/watch?v=l5BkklWkI2s

http://www.businessinsider.com/applebees-baby-alcohol-2011-4

student #1

student #2

Provincial equivalents of S.I.R.

News S.I.R.
Serving it Right