March 22nd, 2016

Managing Customer Complaints

Checking into a hotel Video

Checking into a Hotel Document

Flight Attendant Vocabulary 1

Flight Attendant Vocabulary 2

Flight Attendant

Flight Attendant/ Cabin Crew

Flight Attendant/ Cabin Crew

Q & A Flight/ Customer Service

Travel/ Tourism Pictures

Travel/ Tourism Dialogue

Video/ Working in Canada

Video/ Jobs in Hospitality

Hospitality Documents

Greetings

Ask questions when taking reservation

Drink order questions

Customer orders a steak

Give a recommendation

Explain how food is made and ingredients

Sauteing

Up grade

Side

Add on

Sizes of beer

Cocktails: Blended, Muddled, Draft, Shaken

student #1  student #2 Provincial equivalents of S.I.R. News S.I.R. Serving it Right Stage 1 The Reservation: CV Curriculum Vitae Hospitality Jobs Vancouver/ BC: Indeed GO2HR Servers Nordstrom Craig's List Hospitality: Restaurant stages Situations L.A.S.T. Customer Dialogues Dealing with Customer Complaints Listening Top Ten Customer Complaints Customer Complaint Dealing with Customer Complaints Complaint Handling Complaining at a restaurant Managing Customer Complaints