July 4th-22nd, 2016
Customer Complaints July 4th, 2016
Serving Appetizers & Mains July 6th, 2016
Serving Wine July 7th, 2016
Hotel & Airlines July 8th, 2016
Checking into a hotel Video
Checking into a Hotel Document
Flight Attendant Vocabulary 1
Flight Attendant Vocabulary 2
Checking into a Hotel Document
Flight Attendant Vocabulary 1
Flight Attendant Vocabulary 2
Monday July 11th, 2016
Alcohol Conversation Questions
A - Alpha | J - Juliet | S - Sierra | 1 - Wun |
| B - Bravo | K - Kilo | T - Tango | 2 - Two |
| C - Charlie | L - Lima | U - Uniform | 3 - Tree |
| D - Delta | M - Mike | V - Victor | 4 - Fower |
| E - Echo | N - November | W - Whisky | 5 - Fife |
| F - Foxtrot | O - Oscar | X - X-Ray | 6 - Six |
| G - Golf | P - Papa | Y - Yankee | 7 - Sevan |
| H - Hotel | Q - Quebec | Z - Zulu | 8 - Ait |
| I - India | R - Romeo | 0 - Zero | 9 - Niner |
Resume Template: Resume Template
Drink order questions
Greetings
Ask questions when taking reservation
Drink order questions
Customer orders a steak
Give a recommendation
Explain how food is made and ingredients
Sauteing
Up grade
Side
Add on
Ask questions when taking reservation
Drink order questions
Customer orders a steak
Give a recommendation
Explain how food is made and ingredients
Sauteing
Up grade
Side
Add on
Sizes of beer
Cocktails: Blended, Muddled, Draft, Shaken
https://www.youtube.com/watch?
http://www.businessinsider.
| student #1 student #2 Provincial equivalents of S.I.R. News S.I.R. Serving it Right
Tuesday, July 12th, 2016
Wednesday, July 13th, 2016
Greetings
Ask questions when taking reservation Drink order questions Customer orders a steak Give a recommendation Explain how food is made and ingredients Sauteing Up grade Side Add on Sizes of beer Cocktails: Blended, Muddled, Draft, Shaken
|
July 18th, 2016
Welcome to EHS!
Hi everyone!
Welcome to English for Hospitality Service. This course will teach you language and hands on skills to prepare you for work in the service industry.
This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse. If you can't come to class, you must e-mail me before class starts.
At the end of the month, you will get a certificate from CCEL saying that you've completed the course. You will also have the option of applying for the Serving it Right certificate. This costs $40. Everyone does the Serving it Right training but if is your choice to get the certificate.
I am happy to help any students with their resumes anytime in the course. Contact me if you need help!
Welcome to English for Hospitality Service. This course will teach you language and hands on skills to prepare you for work in the service industry.
This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse. If you can't come to class, you must e-mail me before class starts.
At the end of the month, you will get a certificate from CCEL saying that you've completed the course. You will also have the option of applying for the Serving it Right certificate. This costs $40. Everyone does the Serving it Right training but if is your choice to get the certificate.
I am happy to help any students with their resumes anytime in the course. Contact me if you need help!
Making Polite Offers
Politeness Hotel #1
Politeness Hotel #2
Politeness Hotel #3
Politeness Hotel #4
Politeness Hotel #5
Visual English #1
Visual English #2
Visual English #3
Visual English #4
Visual English #5
Hospitality Job Titles
- Banquet Manager
- Bartender
- Bellhop
- Front Desk Clerk
- Host
- Hostess
- Restaurant Manager
- Room Service Worker
- Sales Manager
- Server
- Valet Parking Attendant
- Waiter
- Waitress
- Wait Staff
Being a great Host/ Hostess!
Video
Great Host/ Hostess
Host/ Hostess Dialogue
Video
Great Host/ Hostess
Host/ Hostess Dialogue
| A - Alpha | J - Juliet | S - Sierra | 1 - Wun |
| B - Bravo | K - Kilo | T - Tango | 2 - Two |
| C - Charlie | L - Lima | U - Uniform | 3 - Tree |
| D - Delta | M - Mike | V - Victor | 4 - Fower |
| E - Echo | N - November | W - Whisky | 5 - Fife |
| F - Foxtrot | O - Oscar | X - X-Ray | 6 - Six |
| G - Golf | P - Papa | Y - Yankee | 7 - Sevan |
| H - Hotel | Q - Quebec | Z - Zulu | 8 - Ait |
| I - India | R - Romeo | 0 - Zero | 9 - Niner |
July 19th, 2016
Hospitality Job Titles
Hospitality Job Titles
- Banquet Manager
- Bartender
- Bellhop
- Front Desk Clerk
- Host
- Hostess
- Restaurant Manager
- Room Service Worker
- Sales Manager
- Server
- Valet Parking Attendant
- Waiter
- Waitress
- Wait Staff
Hospitality Job Titles
- Banquet Manager
- Bartender
- Bellhop
- Front Desk Clerk
- Host
- Hostess
- Restaurant Manager
- Room Service Worker
- Sales Manager
- Server
- Valet Parking Attendant
- Waiter
- Waitress
- Wait Staff
Restaurant Staff
Being a great Host/ Hostess!
Video
Great Host/ Hostess
Host/ Hostess Dialogue
A - Alpha J - Juliet S - Sierra 1 - Wun B - Bravo K - Kilo T - Tango 2 - Two C - Charlie L - Lima U - Uniform 3 - Tree D - Delta M - Mike V - Victor 4 - Fower E - Echo N - November W - Whisky 5 - Fife F - Foxtrot O - Oscar X - X-Ray 6 - Six G - Golf P - Papa Y - Yankee 7 - Sevan H - Hotel Q - Quebec Z - Zulu 8 - Ait I - India R - Romeo 0 - Zero 9 - Niner
Being a great Host/ Hostess!
Video
Great Host/ Hostess
Host/ Hostess Dialogue
Video
Great Host/ Hostess
Host/ Hostess Dialogue
| A - Alpha | J - Juliet | S - Sierra | 1 - Wun |
| B - Bravo | K - Kilo | T - Tango | 2 - Two |
| C - Charlie | L - Lima | U - Uniform | 3 - Tree |
| D - Delta | M - Mike | V - Victor | 4 - Fower |
| E - Echo | N - November | W - Whisky | 5 - Fife |
| F - Foxtrot | O - Oscar | X - X-Ray | 6 - Six |
| G - Golf | P - Papa | Y - Yankee | 7 - Sevan |
| H - Hotel | Q - Quebec | Z - Zulu | 8 - Ait |
| I - India | R - Romeo | 0 - Zero | 9 - Niner |
July 20th, 2016
| A - Alpha | J - Juliet | S - Sierra | 1 - Wun |
| B - Bravo | K - Kilo | T - Tango | 2 - Two |
| C - Charlie | L - Lima | U - Uniform | 3 - Tree |
| D - Delta | M - Mike | V - Victor | 4 - Fower |
| E - Echo | N - November | W - Whisky | 5 - Fife |
| F - Foxtrot | O - Oscar | X - X-Ray | 6 - Six |
| G - Golf | P - Papa | Y - Yankee | 7 - Sevan |
| H - Hotel | Q - Quebec | Z - Zulu | 8 - Ait |
| I - India | R - Romeo | 0 - Zero | 9 - Niner |
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