April 13th, 2017

Customer Complaints July 4th, 2016

Complaining

Top Ten Customer Complaints

Customer Complaint

Dealing with Customer Complaints

Complaint Handling

Complaining at a restaurant

Managing Customer Complaints

Giving the Cheque July 5th, 2016

Giving the cheque video

Giving the Cheque

Giving the Cheque Listening

Desert Menus

Ordering Breakfast

Ordering Lunch & Dinner

What kind of Food is it?

Ordering Dessert Listening

Problems in a restaurant

Dessert

At a Restaurant Listening

Heavenly Pies Restaurant Listening

Interactive Restaurant Activity

          

 Serving Appetizers & Mains July 6th, 2016

Dessert

At a Restaurant Listening

Reading A Menu

Restaurant Reviews

                                       Serving Wine July 7th, 2016

Eh Restaurant Menu

How to serve a bottle of Wine

Opening a bottle of Wine

Pouring a bottle of Wine

Online Vocabulary Exercise

Wine & Vocabulary Terms

Hotel & Airlines July 8th, 2016

Checking into a hotel Video

Checking into a Hotel Document

Flight Attendant Vocabulary 1

Flight Attendant Vocabulary 2

Flight Attendant

Flight Attendant/ Cabin Crew

Flight Attendant/ Cabin Crew

Q & A Flight/ Customer Service

Travel/ Tourism Pictures

Travel/ Tourism Dialogue

Video/ Working in Canada

Video/ Jobs in Hospitality

Hospitality Documents