July 31st, 2017

Situations

L.A.S.T.
Customer Dialogues

Dealing with Customer Complaints Listening

Top Ten Customer Complaints

Customer Complaint

Dealing with Customer Complaints

Complaint Handling

Complaining at a restaurant

Managing Customer Complaints

July 28th, 2017

Coffee Shop Dialogue

Speaking

Listening in a restaurant

Serving Appetizers and Drinks

Serving at the restaurant

Dialogue

Vocabulary Conversation

Follow Up

July 27th, 2017

Taking a reservation

Earl's: Menu



Describing Food: Adjectives

Describing Food 2: How to describe

Serving larger tables

Phrases in a restaurant

How things are cooked

July 25th, 2017

• 
  
• Monday's homework: Bartenders #2
• Taking a Drink Order Answers

• Art
  

  Latte Art

  More Art

  Latte Art

  Latte Art

  
  Baristas Talk
  
  Baristas Talk #2
  
  Bartenders #1
  
  Bartenders #2
  
  Taking a drink order
  
  Mr Bean at the restaurant
  
  Proper Way to Take a drink order
  
  Taking a drink order

  Serving at the restaurant

  
  

  Taking an order "good and better"
  
  
  

E-mail introduction

Hello my name is ______________ and I am seeking employment in the hospitality industry. I saw your advertisement on Craig’s List/ Indeed/ WOW Jobs etc. and I am interested in having an interview.
I have 3 years/ a little/ a lot of experience in the industry and recently completed an English for Hospitality course at Canadian College in Vancouver, BC. I also have Serving It Right Certification.

Thank you,

I look forward to discussing employment with you in the future.

________________