Monday-Friday September 25th-September 29th, 2017

Monday September 25th, 2017

Complaining

Top Ten Customer Complaints

Customer Complaint

Dealing with Customer Complaints

Complaint Handling

Complaining at a restaurant

Managing Customer Complaints

Tuesday September 26th, 2017

Giving the cheque video

Giving the Cheque

Giving the Cheque Listening

Ordering Breakfast

Ordering Lunch & Dinner

What kind of Food is it?

Ordering Dessert Listening

Problems in a restaurant

At a Restaurant Listening

Heavenly Pies Restaurant Listening

Interactive Restaurant Activity

Wednesday September 27th, 2017

Serving Wine

Eh Restaurant Menu

How to serve a bottle of Wine

Opening a bottle of Wine

Pouring a bottle of Wine

Online Vocabulary Exercise

Wine & Vocabulary Terms

Drinking on the job

Caesar Making Directions

Long Island Iced Tea

Pouring Draft Beer

Thursday September 28th, 2017

Checking into a hotel Video

Checking into a Hotel Document

Flight Attendant Vocabulary 1

Flight Attendant Vocabulary 2

Flight Attendant

Flight Attendant/ Cabin Crew

Flight Attendant/ Cabin Crew

Q & A Flight/ Customer Service

Travel/ Tourism Pictures

Travel/ Tourism Dialogue

Video/ Working in Canada

Video/ Jobs in Hospitality

Hospitality Documents

Friday September 29th, 2017

Serving at the restaurant

English for my job English for my job English for my job Talking to customers Talking to customers Talking to customers Cafe Cafe

Resume Template: Resume Template

September 22nd, 2017

Taking a reservation

Earl's: Menu



Describing Food: Adjectives

Describing Food 2: How to describe

Serving larger tables

Phrases in a restaurant

How things are cooked

At the restaurant

At the restaurant #2

At the restaurant #3

At The restaurant review

September 21st, 2017

Serving at the restaurant

Mr Bean at the restaurant

The Bad Waiter

At the restaurant

At the restaurant #2

At the restaurant #3

At The restaurant review

September 20th, 2017

Bartenders #1

Bartenders #2

Taking a drink order

Proper Way to Take a drink order

Taking a drink order

Serving at the restaurant

Taking an order "good and better"

Taking an order

The Bad Waiter

September 19th, 2017

Bartenders #1

Bartenders #2

Taking a drink order

Proper Way to Take a drink order

Taking a drink order

Serving at the restaurant

Taking an order "good and better"

Taking an order

The Bad Waiter

September 18th, 2017

Speaking of Espresso!!!

Speaking Review & Espresso

Parts of an Espresso Machine

Steaming Milk

Make a Cappuccino

Make an Americano

Make a Mocha
Art

Latte Art

More Art

Latte Art

Latte Art

Baristas Talk

Baristas Talk #2

Bartenders #1

Bartenders #2

Taking a drink order

Mr Bean at the restaurant

Proper Way to Take a drink order

Taking a drink order

Serving at the restaurant

Taking an order "good and better"

Taking an order

The Bad Waiter

September 15th, 2017

Vocabulary Conversation

Follow Up

Taking a reservation

Seating a Table Listening

Utensils in a restaurant

Restaurant Vocabulary

Restaurant Vocabulary

Food Vocabulary

Drinks and Food

General Vocabulary #1

Talking to Customers

Bartenders

Bars/ Clubs

Working in Catering Vocabulary

September 14th, 2017

Politeness Hotel #1

Politeness Hotel #2

Visual English #1

Visual English #2

Visual English #3

Visual English #4

Visual English #5

Phrasal Verbs 1

Phrasal Verbs 2

Phrasal Verbs 3

Hospitality Job Titles

Hospitality Job Titles

• Banquet Manager
• Bartender
• Bellhop
• Front Desk Clerk
• Host
• Hostess
• Restaurant Manager
• Room Service Worker
• Sales Manager
• Server
• Valet Parking Attendant
• Waiter
• Waitress
• Wait Staff

Being a great Host/ Hostess!

Video

Great Host/ Hostess

Host/ Hostess Dialogue

A - Alpha	J - Juliet	S - Sierra	1 - Wun
B - Bravo	K - Kilo	T - Tango	2 - Two
C - Charlie	L - Lima	U - Uniform	3 - Tree
D - Delta	M - Mike	V - Victor	4 - Fower
E - Echo	N - November	W - Whisky	5 - Fife
F - Foxtrot	O - Oscar	X - X-Ray	6 - Six
G - Golf	P - Papa	Y - Yankee	7 - Sevan
H - Hotel	Q - Quebec	Z - Zulu	8 - Ait
I - India	R - Romeo	0 - Zero	9 - Niner