Monday-Friday September 25th-September 29th, 2017

Monday September 25th, 2017

Complaining

Top Ten Customer Complaints

Customer Complaint

Dealing with Customer Complaints

Complaint Handling

Complaining at a restaurant

Managing Customer Complaints

Tuesday September 26th, 2017

Giving the cheque video

Giving the Cheque

Giving the Cheque Listening

Ordering Breakfast

Ordering Lunch & Dinner

What kind of Food is it?

Ordering Dessert Listening

Problems in a restaurant

At a Restaurant Listening

Heavenly Pies Restaurant Listening

Interactive Restaurant Activity

Wednesday September 27th, 2017

Serving Wine

Eh Restaurant Menu

How to serve a bottle of Wine

Opening a bottle of Wine

Pouring a bottle of Wine

Online Vocabulary Exercise

Wine & Vocabulary Terms

Drinking on the job

Caesar Making Directions

Long Island Iced Tea

Pouring Draft Beer

Thursday September 28th, 2017

Checking into a hotel Video

Checking into a Hotel Document

Flight Attendant Vocabulary 1

Flight Attendant Vocabulary 2

Flight Attendant

Flight Attendant/ Cabin Crew

Flight Attendant/ Cabin Crew

Q & A Flight/ Customer Service

Travel/ Tourism Pictures

Travel/ Tourism Dialogue

Video/ Working in Canada

Video/ Jobs in Hospitality

Hospitality Documents

Friday September 29th, 2017

Serving at the restaurant

English for my job English for my job English for my job Talking to customers Talking to customers Talking to customers Cafe Cafe

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