March 29th, 2018

Taking a reservation

At a Restaurant Match

Host Interview Questions

Fill in the Gap

Seating a Table Listening

Utensils in a restaurant

Restaurant Vocabulary

Restaurant Vocabulary

Food Vocabulary

Drinks and Food

General Vocabulary #1

Talking to Customers

Bartenders

Bars/ Clubs

Working in Catering Vocabulary

A - Alpha	J - Juliet	S - Sierra	1 - Wun
B - Bravo	K - Kilo	T - Tango	2 - Two
C - Charlie	L - Lima	U - Uniform	3 - Tree
D - Delta	M - Mike	V - Victor	4 - Fower
E - Echo	N - November	W - Whisky	5 - Fife
F - Foxtrot	O - Oscar	X - X-Ray	6 - Six
G - Golf	P - Papa	Y - Yankee	7 - Sevan
H - Hotel	Q - Quebec	Z - Zulu	8 - Ait
I - India	R - Romeo	0 - Zero	9 - Niner

Resume Template: Resume Template

Gap Fill

Vocabulary Conversation

Follow Up

March 27th, 2018

Blog for class: smrtehs.blogspot.ca

Welcome to EHS!

Hi everyone!
Welcome to English for Hospitality Service.  This course will teach you language and hands on skills to prepare you for work in the service industry.

This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse.  If you can't come to class, you must e-mail me before class starts. 

At the end of the month, you will get a certificate from CCEL saying that you've completed the course. You will also have the option of applying for the Serving it Right certificate. This costs $40.  Everyone does the Serving it Right training but if is your choice to get the certificate.

I am happy to help any students with their resumes anytime in the course. Contact me if you need help!

craig.koskimaki@canada-english.com

Resume: 

Resume/ CV

Server resume Tips

Resume template

Politeness Hotel #1

Politeness Hotel #2

Politeness Hotel #3

Politeness Hotel #4

Politeness Hotel #5

Visual English #1

Visual English #2

Visual English #3

Visual English #4

Visual English #5

Phrasal Verbs 1

Phrasal Verbs 2

Phrasal Verbs 3

Hospitality Job Titles

Hospitality Job Titles

• Banquet Manager
• Bartender
• Bellhop
• Front Desk Clerk
• Host
• Hostess
• Restaurant Manager
• Room Service Worker
• Sales Manager
• Server
• Valet Parking Attendant
• Waiter
• Waitress
• Wait Staff

Being a great Host/ Hostess!

Video

Great Host/ Hostess

Host/ Hostess Dialogue

A - Alpha	J - Juliet	S - Sierra	1 - Wun
B - Bravo	K - Kilo	T - Tango	2 - Two
C - Charlie	L - Lima	U - Uniform	3 - Tree
D - Delta	M - Mike	V - Victor	4 - Fower
E - Echo	N - November	W - Whisky	5 - Fife
F - Foxtrot	O - Oscar	X - X-Ray	6 - Six
G - Golf	P - Papa	Y - Yankee	7 - Sevan
H - Hotel	Q - Quebec	Z - Zulu	8 - Ait
I - India	R - Romeo	0 - Zero	9 - Niner

March 26th, 2018

Hospitality Jobs Vancouver/ BC and elsewhere:

Indeed

GO2HR

Servers

Craig's List

Job Bank

YMCA Vancouver

Hello my name is ______________ and I am seeking employment in the hospitality industry.
I saw your advertisement on Craig’s List/ Indeed/ WOW Jobs etc. and I am interested
in having an interview. I have 3 years experience in the industry and recently completed an English for Hospitality course at Canadian College in Vancouver, BC. I also have Serving It Right Certification.

Thank you,

I look forward to discussing employment with you in the future.

________________
Please find my resume attached

March 23rd, 2018

ESL for tour guides/tourist information center workers 1 

(Vocabulary matching)

ESL for tour guides/tourist information center workers 2 

(Vocabulary matching)

ESL for tour guides/tourist information center workers 3 

(Vocabulary matching)

ESL for tour guides/tourist information center workers 4 

(Vocabulary matching)

ESL for tour guides/tourist information center workers 5 

(Vocabulary matching)

ESL for tour guides/tourist information center workers 6 

(Vocabulary matching)

Job Bank

Hello my name is ______________ and I am seeking employment in the hospitality industry.
I saw your advertisement on Craig’s List/ Indeed/ WOW Jobs etc. and I am interested
in having an interview. I have 3 years experience in the industry and recently completed an English for Hospitality course at Canadian College in Vancouver, BC. I also have Serving It Right Certification.

Thank you,

I look forward to discussing employment with you in the future.

________________
Please find my resume attached

March 22nd, 2018

YMCA Vancouver

Cashing Out: Cashing Out

Drink order questions

Greetings

Ask questions when taking reservation

Drink order questions

Customer orders a steak

Give a recommendation

Explain how food is made and ingredients

Sauteing

Up grade

Side

Add on

Sizes of beer

Cocktails: Blended, Muddled, Draft, Shaken

EHS QUIZ

Here are the correct answers for the quiz: Correct answers

EHS QUIZ

EHS Quiz without answers: EHS QUIZ

March 21st, 2018

Caesar Making Directions

Long Island Iced Tea

Pouring Draft Beer

YMCA Vancouver

ESL for tour guides/tourist information center workers 1 

(Vocabulary matching)

ESL for tour guides/tourist information center workers 2 

(Vocabulary matching)

ESL for tour guides/tourist information center workers 3 

(Vocabulary matching)

ESL for tour guides/tourist information center workers 4 

(Vocabulary matching)

ESL for tour guides/tourist information center workers 5 

(Vocabulary matching)

ESL for tour guides/tourist information center workers 6 

(Vocabulary matching)

Greetings

Ask questions when taking reservation

Drink order questions

Customer orders a steak

Give a recommendation

Explain how food is made and ingredients

Sauteing

Up grade

Side

Add on

Sizes of beer

Cocktails: Blended, Muddled, Draft, Shaken

March 20th, 2018

Hospitality Scenarios Questions in Hospitality  Questions in Hospitality #2 Caesar Making Directions Long Island Iced Tea Pouring Draft Beer YMCA Vancouver Greetings Ask questions when taking reservation Drink order questions Customer orders a steak Give a recommendation Explain how food is made and ingredients Sauteing Up grade Side Add on Sizes of beer Cocktails: Blended, Muddled, Draft, Shaken

March 19th, 2018

Serving it Right Review: Review

Resorts: Jobs Available

Alcohol Conversation Questions

The Professor and Alcohol

Alcohol

B.A.C. Chart

A - Alpha	J - Juliet	S - Sierra	1 - Wun
B - Bravo	K - Kilo	T - Tango	2 - Two
C - Charlie	L - Lima	U - Uniform	3 - Tree
D - Delta	M - Mike	V - Victor	4 - Fower
E - Echo	N - November	W - Whisky	5 - Fife
F - Foxtrot	O - Oscar	X - X-Ray	6 - Six
G - Golf	P - Papa	Y - Yankee	7 - Sevan
H - Hotel	Q - Quebec	Z - Zulu	8 - Ait
I - India	R - Romeo	0 - Zero	9 - Niner

Resume Template: Resume Template

Drink order questions

Greetings

Ask questions when taking reservation

Drink order questions

Customer orders a steak

Give a recommendation

Explain how food is made and ingredients

Sauteing

Up grade

Side

Add on

Sizes of beer

Cocktails: Blended, Muddled, Draft, Shaken

Drinking on the job

Caesar Making Directions

Long Island Iced Tea

Pouring Draft Beer

Toddler Served Alcohol at Applebees

Toddler Served Alcohol

Questions in Hospitality  Questions in Hospitality #2 Provincial equivalents of S.I.R. News S.I.R. Serving it Right

March 16th, 2018

Complaining

Complaining Dialogue

At a Restaurant Listening

Heavenly Pies Restaurant Listening

Interactive Restaurant Activity

Dessert