July 31st, 2018

Situations

Customer Dialogues

L.A.S.T.

Top Ten Customer Complaints

Customer Complaint

Dealing with Customer Complaints

Complaint Handling

Giving the Cheque 

Giving the cheque video

Giving the Cheque

Giving the Cheque Listening

Desert Menus

Ordering Breakfast

Ordering Lunch & Dinner

What kind of Food is it?

Ordering Dessert Listening

Problems in a restaurant

Dessert

At a Restaurant Listening

Heavenly Pies Restaurant Listening

Interactive Restaurant Activity

July 30th, 2018

English for my job English for my job English for my job Talking to customers Talking to customers Talking to customers Cafe Cafe Situations Customer Dialogues L.A.S.T. Top Ten Customer Complaints Customer Complaint Dealing with Customer Complaints Complaint Handling

July 27th, 2018

Talking to customers

Cafe

Cafe

Serving at the restaurant

Dialogue

July 26th, 2018

English for my job English for my job English for my job Talking to customers Talking to customers Talking to customers Cafe Cafe

July 25th, 2018

Describing Food: Adjectives

Describing Food 2: How to describe

Serving larger tables

Phrases in a restaurant

How things are cooked

Describing Food: Adjectives

Describing Food 2: How to describe

Serving larger tables

How things are cooked

Behind the bar

"At the restaurant"

Taking an order

How to up sell

Dialogue

5 Memorable Phrases

Taking an order "good and better"

The Bad Waiter

July 24th, 2018

Serving at the restaurant

At the restaurant

At the restaurant #2

At the restaurant #3

Earl's: Menu



Describing Food: Adjectives

Describing Food 2: How to describe

Serving larger tables

Phrases in a restaurant

How things are cooked

Describing Food: Adjectives

Describing Food 2: How to describe

Serving larger tables

How things are cooked

Behind the bar

"At the restaurant"

Taking an order

How to up sell

Dialogue

5 Memorable Phrases

Taking an order "good and better"

The Bad Waiter

July 23rd, 2018

Mr Bean at the restaurant

Serving at the restaurant

Taking an order "good and better"

The Bad Waiter

Bartenders #1

Bartenders #2

Speaking of Espresso!!!

Speaking Review & Espresso

Parts of an Espresso Machine

Steaming Milk

Make a Cappuccino

Make an Americano

Make a Mocha
Art

Latte Art

More Art

Latte Art

Latte Art

Baristas Talk

Baristas Talk #2

Bartenders #1

Bartenders #2

Taking a drink order

Mr Bean at the restaurant

Proper Way to Take a drink order

Taking a drink order

July 20th, 2018

Seating a Table Listening

Utensils in a restaurant

Restaurant Vocabulary

Restaurant Vocabulary

Food Vocabulary

Drinks and Food

General Vocabulary #1

Talking to Customers

Bartenders

Bars/ Clubs

Working in Catering Vocabulary

Vocabulary Conversation

July 19th, 2018

Taking a reservation

At a Restaurant Match

Host Interview Questions

Fill in the Gap

Seating a Table Listening

Utensils in a restaurant

Restaurant Vocabulary

Restaurant Vocabulary

Food Vocabulary

Drinks and Food

General Vocabulary #1

Talking to Customers

Bartenders

Bars/ Clubs

Working in Catering Vocabulary

A - Alpha	J - Juliet	S - Sierra	1 - Wun
B - Bravo	K - Kilo	T - Tango	2 - Two
C - Charlie	L - Lima	U - Uniform	3 - Tree
D - Delta	M - Mike	V - Victor	4 - Fower
E - Echo	N - November	W - Whisky	5 - Fife
F - Foxtrot	O - Oscar	X - X-Ray	6 - Six
G - Golf	P - Papa	Y - Yankee	7 - Sevan
H - Hotel	Q - Quebec	Z - Zulu	8 - Ait
I - India	R - Romeo	0 - Zero	9 - Niner

Resume Template: Resume Template

Gap Fill

Vocabulary Conversation

Follow Up

July 18th, 2018

Politeness Hotel #3

Politeness Hotel #4

Politeness Hotel #5

Visual English #1

Visual English #2

Visual English #3

Phrasal Verbs 1

Phrasal Verbs 2

Phrasal Verbs 3

Hospitality Job Titles

Hospitality Job Titles

• Banquet Manager
• Bartender
• Bellhop
• Front Desk Clerk
• Host
• Hostess
• Restaurant Manager
• Room Service Worker
• Sales Manager
• Server
• Valet Parking Attendant
• Waiter
• Waitress
• Wait Staff

Being a great Host/ Hostess!

Video

Great Host/ Hostess

Host/ Hostess Dialogue

A - Alpha	J - Juliet	S - Sierra	1 - Wun
B - Bravo	K - Kilo	T - Tango	2 - Two
C - Charlie	L - Lima	U - Uniform	3 - Tree
D - Delta	M - Mike	V - Victor	4 - Fower
E - Echo	N - November	W - Whisky	5 - Fife
F - Foxtrot	O - Oscar	X - X-Ray	6 - Six
G - Golf	P - Papa	Y - Yankee	7 - Sevan
H - Hotel	Q - Quebec	Z - Zulu	8 - Ait
I - India	R - Romeo	0 - Zero	9 - Niner